Our Commitment

At Settled Ways LTD, We understand that discussing wills, powers of attorney, and estate planning can involve important personal and family decisions. Our aim is to provide a service that is professional, straightforward, and focused on your individual needs.

We are committed to:

• Treating all clients fairly, respectfully, and courteously.
• Communicating clearly and in plain English.
• Being transparent about services and fees.
• Responding to enquiries promptly.
• Keeping your information secure and confidential.
• Acting honestly and with integrity at all times.
• Listening to feedback and continually improving my service.

If You Are Unhappy With Our Service

We hope that any concerns can be resolved quickly and informally. If you are dissatisfied with any aspect of our service, please let us know as soon as possible so we can try to put things right.

Complaints can be made by email, telephone, or in writing.

Contact Details
Settled WaysLTD, 45 Middle Hillgate, Stockport, Cheshire, SK1 3D

Email: info@settledways.co.uk

Telephone: 0161 531 9174 / 07756 990624

Website: www.settledways.co.uk

How Complaints Are Handled

Step 1 – Acknowledgement

We will acknowledge your complaint within 5 working days of receiving it.

Step 2 – Investigation

We will review the circumstances of your complaint fairly and carefully. This may involve reviewing correspondence, documents, and any relevant records.

If we need further information from you, we will contact you as soon as possible.

Step 3 – Response

We aim to provide a full response within 28 days of receiving your complaint.

Where additional time is required, we will explain why and keep you updated on progress.

Resolving Complaints

Where appropriate, we may seek to resolve complaints by:

• Providing an explanation.
• Correcting an error.
• Taking reasonable remedial action.
• Reviewing procedures to prevent similar issues occurring again.
• Offering an apology where appropriate.

Learning From Feedback

Compliments, complaints and feedback are taken seriously and are used to help improve the quality of services provided by Settled Ways LTD.

If we are unable to satisfy your complaint

In the unlikely event we are unable to resolve your complaint. You may seek guidance from the Society of Will Writers – Making a complaint against a member. https://www.willwriters.com/public/making-a-complaint/

Policy Review

This policy is reviewed annually to ensure it remains appropriate for the business and reflects good customer service practices.

Last Reviewed: October 2026